Have you ever wished for a system that could automatically route calls based on the time of day, day of the week, or even public holidays? Look no further, as FreePBX has got you covered. In this guide, we will discuss two powerful modules - Time Conditions and Calendar - that can be used to configure time-based call routing in FreePBX.
The Time Conditions Module
The Time Conditions module in FreePBX is a valuable tool that enables you to route calls based on the time of day within a specific time zone. You can configure the module with your business's opening hours and route calls within these hours to employees. Calls outside these hours can be redirected to voicemail or another destination. This way, you never have to worry about missed calls even after office hours.
The Calendar Module
The Calendar module in FreePBX is another useful tool that can be used to route calls based on public holidays. You can create a calendar based on the public holidays in Australia/NSW and pre-configure holidays. When an incoming call arrives, the calendar checks if it is a public holiday, and if it is, the call is sent to the after-hours destination (e.g. voicemail).
Time Conditions and Calendar: A Powerful Combination
By combining the Time Conditions and Calendar modules, you can route calls based on both public holidays and the day of the week and hours/minutes within a time zone. This makes it possible to extend support hours, for example, by answering support calls in the Sydney/Melbourne office, moving to the Brisbane/Adelaide office, and finally finishing in the Perth office.
Multiple Time Zones Support
FreePBX supports multiple time zones, making it possible to accommodate multiple offices in different locations and time zones, as well as multiple calendars. This is especially useful for businesses with offices in different parts of the world.
In conclusion, the Time Conditions and Calendar modules in FreePBX are powerful tools that allow you to configure time-based call routing with ease. Whether you need to route calls based on the time of day, public holidays, or a combination of both, these modules have got you covered. Give them a try and see how they can improve your business's call routing process.
